IELTS Test Reading Lost, Damaged or Delayed Inland Mail Claim Form with answers.
Lost, Damaged or Delayed Inland Mail Claim Form
Before completing this claim form for lost, damaged or delayed mail you should visit www.royalmail.com to find out all you need to know about our policies. Alternatively you can get the details from our ‘Mail Made Easy’ booklet, available at any local post office branch. When you fill in the form, make sure you complete it in full, using the checklist that we have provided to help you. If you find that you do not have the evidence required to make a claim but would like us to investigate an issue with your mail service, the easiest way to do this is by visiting our website.
Lost items
If you wish to claim compensation for lost items, you need to send us original proof of posting, e.g. a Post Office receipt. If claiming for the contents of a package, you also need to provide proof of value, e.g. till item reference number, receipt, bank statement, etc.
Damaged items
When claiming compensation for items that have been damaged, you should send us the items themselves, if possible. However, if these are very large or unsafe to post, you may instead provide photographs as evidence of the damage. Please retain the original packaging (and damaged items, if not sent to us) as we may need to inspect them.
Time restrictions
We allow up to 15 working days for items to arrive, so cannot accept a claim for loss unless 15 working days or more have passed since the item was posted.
Claims for lost or damaged items must be made within 12 months of the postal date. Claims for delayed items must be submitted within 3 months of the date they were posted if the claim is made by the sender, or within 1 month of receipt if the claim is made by the recipient of the item.
Questions 1-7
Complete the notes below.
Choose NO MORE THAN TWO WORDS AND/OR A NUMBER from the text for each answer.
Write your answers in boxes 1-7 on your answer sheet.
Claiming compensation from the Royal Mail for lost, damaged or delayed -mail
Before filling in the form
• go online to learn about their policies or get the 1……………………….. that contains the relevant information
When filling in the form
• refer to the 2……………………….. to ensure all the relevant sections are completed
(You can use their 3……………………….. to request action if you don’t have enough
proof to make a claim.)
When claiming compensation for a lost item
• include proof that you have posted the item
• in the case of a package, include something (e.g. bank statement) to prove its 4………………………..
When claiming for the cost of a damaged item, include
• either the actual item or 5……………………….. showing the damage to the item
(You should keep the 6……………………….. that was used when the item was originally sent.)
When to claim
• Lost or damaged items: within 12 months of posting the item
• Delayed items: if you are the 7……………………….., you must claim within three months of posting the package
Days out for the family
A Carrickfergus Castle
Considered to be Northern Ireland’s oldest castle, Carrickfergus has seen more than 800 years of military occupation since its foundations were laid. During summer, traditional feasts are served, and fairs and craft markets provide an extra attraction. The history of the castle is explained and brought to life with exhibits and guided tours.
B Glamis Castle
Shakespeare used Glamis as the background when he wrote one of his best-known plays, Macbeth, and the Queen Mother grew up here. It is also rumoured to have a secret chamber in the walls of the castle. There are many ghost tales associated with this castle, which will capture the imagination of younger visitors.
C Tintagel Castle
High up on the cliff tops, Tintagel Castle is the legendary home of King Arthur. The visitor’s guide on sale at the reception is well worth the money, as it can help you to visualise what it would have been like hundreds of years ago. You can park in the village car park and walk the half mile to the castle, or take the shuttle bus.
D Pickering Castle
Built by William the Conqueror, this is a great castle for children to run around in. There are lots of special events too, including a chance to come along and see some plays which are put on during the summer months. Nearby Helmsley Castle is also worth a visit.
E Stokesay Castle
A range of workshops, including music and combat, are held here during the summer. Children of all ages will enjoy learning at these and there is a guided tour which has been especially designed with younger visitors in mind. Some of them may find the dungeon quite scary though.
F Warwick Castle
This castle is over 1,000 years old and has towers and a moat, and is just as you might imagine a castle to be. Children can even get to try on armour to see how heavy it is. At Christmas, a special market is held here – a great opportunity to look for presents and Christmas
Questions 8-14
Look at the descriptions of six castles, A-F.
For which castle are the following statements true?
Write the correct letter, A-F, in boxes 8-14 on your answer sheet.
NB You may use any letter more than once.
8 At certain times of year you can eat special meals here.
9 Children can get dressed up here.
10 There is another castle in the same area.
11 A lot of stories are told about this place.
12 Part of the castle may be frightening for some children.
13 Plays are performed here during part of the year.
14 A guided tour is offered which is particularly suitable for children.
North Sydney Council
North Sydney Council recognises the importance of balancing the demands of your work with the demands of your personal life.
The standard working week for full-time council employees is 35 hours for ‘Indoor Staff and 38 hours for ‘Outdoor Staff, worked over 5 days. Indoor staff are able to access the benefit of flexi time. A number of these occasionally work from home where appropriate – an example of an initiative that can provide flexibility at certain stages of an employee’s career.
Staff are entitled to 3 weeks per annum sick or carer’s leave. In addition to the normal parental leave/maternity leave provisions, women who have completed 12 months of continuous service can access a total of 9 weeks’ maternity leave that can be taken either as 9 weeks at full pay or as 18 weeks at half pay.
The annual entitlement to paid holidays is 20 days, pro-rata for part-time. After 5 years of continuous service, employees are entitled to 6.5 weeks Long Service Leave (LSL). Our Financial Advice Program is conducted in partnership with Future Plus Financial Services. We provide the services of advisors specialising in pensions, and all our employees are given the opportunity to meet them as part of the induction process.
The Employee Assistance Program (EAP) is a counselling service provided at no charge to all employees and their families. The service is available by phone or face to face. The EAP provides registered psychologists for employees wishing to discuss work or non-work matters confidentially. Employees can also access information, such as articles and self assessments, online via eapdirect.
Questions 15-20
Answer the questions below
Choose NO MORE THAN TO WORDS AND/OR A NUMBER from the text for each answer.
Write your answers in boxes 15-20 on your answer sheet.
15 Which employees may choose not to work regular hours?
16 How much time off each year is an employee able to take to look after a relative?
17 What kind of leave involves a choice between two alternative periods of time?
18 How long must employees have worked without a break before being entitled to additional holidays?
19 What does the Financial Advice Program advise staff about?
20 What kind of professional people can employees see if they want to talk about their job in private?
Registering As An Apprentice
If you are keen to acquire new skills and learn best through ‘hands-on’ experiences, then registered apprenticeship is a good option for you. These programmes always involve work experience as well as classroom instruction and produce workers skilled in the occupation. There is a written contract to be signed by the apprentice and the employer, which acknowledge their joint commitment to the training process. This contract is approved and registered by the New York State Department of Labor.
How Do I Qualify?
First of all you must meet the employer’s minimum qualifications. This could be a high school diploma or the equivalent. However, some employers will ask for specific high school courses, prior experience, or occupationally related courses.
What Is My Training Like?
Training for each apprenticeable occupation is conducted according to a training outline that has been standardized for the occupation. This assures that apprentices across the state have the same sets of basic competencies and skills. At the successful completion of each registered apprenticeship, the Department of Labor awards the apprentice a ‘Certificate of Completion’, which is a nationally recognized credential.
The length of time it takes you to learn the skills of the occupation depends upon two things: the standard training outline and your aptitude. Each trade has a definite term of training, listed in years. As a registered apprentice, you may progress according to that established training term, or you may become skilled more quickly or more slowly. It may even be that you start your apprenticeship with credit toward the goal. Your employer may choose to award you this for previous working experience in the occupation, or for prior coursework related to the occupation.
As an apprentice, you are part of the employer’s workforce. You work full-time for the employer. A registered apprentice works under the guidance of more experienced craft workers called journey workers. From them, you learn the skills of the trade. As you master each skill, you become a more productive employee.
At the same time as you are working, you are also required to attend classes (usually in the evenings). The location and times of these are set up by the local education agent in consultation with the employer. Your progress is tracked by you, your employer and your education provider.
Successful completion of all requirements results in your certificate.
Questions 21-27
Complete the sentences below.
Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answer in boxes 21-27 on your answer sheet.
21 You and your employer will need. to sign a ……………………… before training starts.
22 Employers may have different minimum requirements regarding applicants’ ……………………… and experience.
23 Each industry has its own standardised ……………………… of training.
24 You may be given credit for work experience or if you have done relevant
25 You will be considered as a member of the ……………………… during the apprenticeship.
26 While at work, apprentices are supervised by what are known as ……………………… .
27 Employers are consulted when deciding the ……………………… and schedule for lessons.
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